在登录"我的intimissimi"帐号以后,你可以随时去"订单"栏查找您的订单状态.如果你还没有注册intimissini.com的帐号,你可以直接进入“跟踪你的订单”栏目。你可以填写你在购买时的订单号和姓。在这里,你可以在“跟踪运单”查找和跟踪你的订单。

While placing your order, make sure to select a store. Delivery at the store is free. The estimated delivery time at the point of sale may vary from 3 to 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected.

在系统内无法取消订单或者修改订单。你的订单会由仓库发货,如果你不想保留这些商品,你可以将包裹寄回(免运费)。更多信息请见“退货”栏。

运单号码可以在“订单状态和退货”栏目找到

顺丰快递运费10元人民币,单次消费满360元以上免运费。

"上海:预计1-2天;
浙江省,江苏省,安徽省的城市:1-3天;
其他省份(不含新疆和西藏),2-3天;
新疆和西藏地区,由于政治原因时效无法预估,至少3天以上。同时请注意遇假期或者促销活动时,你的包裹可能会有所延误。"

申请退货时,你可以进到“订单”进入订单状态,登录“我的Intimissimi"账户。也可以直接进入网站下方“订单状态和退货”栏目,输入姓和订单号后在“退货”栏里选择申请退货,然后选择商品,数量,填写退货原因后完成退货申请,然后使用我们提供的免费退货面单来联系顺丰上门取件,面单丢失可以在官网重新下载或者联系客服发送电子版。

You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

你的退款将会原路退回你购买时的支付账户。退款将第一时间退回给你,最长不超过14个工作日。

在Intimissimi.com,你可以用以下支付方式:支付宝,微信,银联,VISA,MASTER卡

目前,银行转账还不支持

"付款由全球最重要的证书颁发机构之一,即Comodo来担保。
此外,您购买时输入的所有信息都符合个人数据的处理,并将完全按照隐私法处理。该网站也符合所有垃圾邮件和病毒控制。导航是完全安全的。"

At the moment, it is not possible to purchase an e-gift card online.

Please, make sure to use the Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.

Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

It is a loyalty programme which, through a collection of points on a card called ""My Intimissimi"", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.

- IN INTIMISSIMI STORES

In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!

The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.

Complete your order by 2pm on 18/12/2019 to ensure delivery by courier in time for Christmas.
If you choose pick-up at the point of sale, remember to buy by 16/12/2019.
If you choose the item at a pickup point, remember to buy by 16/12/2019.

Yes and it is very simple, remember to enter your shipping address before continuing with the payment. We assure you that no price will be displayed in the order, either on the product or on the transport document. The invoice in pdf format will only be available on the page of your order.

We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by 15/01/2020.

访问您所在国家的网上商城